SprintHR Customer Agreement

Provider: Gleent, Inc.
Product: SprintHR
Effective Date: September 30, 2026
Version: 1.0

1. Introduction

This SprintHR Customer Agreement (the “Agreement”) is entered into between Gleent, Inc. (“Gleent,” “we,” “us,” or “our”) and the person or organization accepting this Agreement (“Customer,” “you,” or “your”).

Gleent owns and operates SprintHR, a human resources management platform and related services, which may include HR information management, attendance, payroll, recruitment, performance management, workflow automation, reporting, integrations, APIs, artificial intelligence-assisted features, and other services made available by Gleent from time to time (collectively, the “Services”).

If you accept this Agreement on behalf of an organization, you represent and warrant that you have authority to bind that organization to this Agreement. In that case, “Customer,” “you,” and “your” refer to that organization.

This Agreement governs Customer's access to and use of the Services unless Customer and Gleent have entered into another written agreement that expressly supersedes this Agreement.

2. Orders and Subscription Terms

2.1 Orders

Customer may purchase or subscribe to Services through an order form, quotation, proposal, subscription page, statement of work, or other ordering document accepted by Gleent (each, an “Order”).

Each Order forms part of this Agreement. If there is a conflict between an Order and this Agreement, the Order controls only with respect to the specific commercial terms expressly stated in that Order.

2.2 Subscription Term

The Services are provided for the subscription term specified in the applicable Order. Unless otherwise stated in the Order, subscriptions renew in accordance with the renewal terms shown in the Order or applicable billing plan.

2.3 Users and Usage Limits

Customer may permit its employees, contractors, administrators, applicants, or other authorized individuals to use the Services (“Authorized Users”) subject to the applicable subscription plan, user limits, usage limits, and product documentation.

Customer is responsible for ensuring that Authorized Users comply with this Agreement and for activities performed through Customer-controlled accounts, except to the extent caused by Gleent's breach of this Agreement or security obligations.

3. Access to and Use of SprintHR

3.1 Right to Use

Subject to Customer's compliance with this Agreement and payment of applicable fees, Gleent grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the Services for Customer's internal business purposes.

3.2 Customer Responsibilities

Customer is responsible for:

• providing accurate account and organization information;
• maintaining the confidentiality and security of Customer-controlled credentials;
• managing access granted to Authorized Users;
• configuring roles, permissions, workflows, and settings appropriate to Customer's organization;
• obtaining any notices, consents, authorizations, or lawful bases required for Customer Data that Customer submits to or processes through the Services;
• ensuring that Customer's use of the Services complies with applicable law; and
• promptly notifying Gleent of suspected unauthorized access to Customer accounts or the Services.

3.3 Restrictions

Customer must not, and must not permit others to:

• access or use the Services unlawfully;
• sell, resell, sublicense, rent, or commercially redistribute the Services except where expressly authorized by Gleent;
• reverse engineer, decompile, disassemble, or attempt to derive source code from the Services except to the extent such restriction is prohibited by applicable law;
• bypass or interfere with authentication, security, access controls, usage limits, or technical restrictions;
• introduce malware, malicious code, or harmful content;
• use the Services to gain unauthorized access to systems, accounts, or data;
• materially interfere with the availability, integrity, or performance of the Services; or
• use the Services in violation of the SprintHR Acceptable Use Policy once made applicable to Customer.

4. Customer Data

4.1 Ownership

As between Customer and Gleent, Customer retains all rights, title, and interest in data, records, files, documents, content, prompts, instructions, and other information submitted to or processed through the Services by or on behalf of Customer (“Customer Data”).

Customer Data may include employee, applicant, payroll, attendance, recruitment, performance, organizational, business, and other information uploaded to or generated through Customer's use of SprintHR.

4.2 Permission to Process Customer Data

Customer authorizes Gleent to host, copy, transmit, process, display, modify, and otherwise use Customer Data only as reasonably necessary to:

• provide, operate, maintain, secure, and support the Services;
• perform Customer's instructions and configured workflows;
• prevent fraud, abuse, and security threats;
• comply with applicable law and lawful government requests; and
• perform other processing expressly authorized by Customer or described in an applicable supplemental agreement.

Nothing in this Section transfers ownership of Customer Data to Gleent.

4.3 Data Processing Addendum

Where Gleent processes personal data on behalf of Customer as a personal information processor or equivalent processor under applicable data protection law, the SprintHR Data Processing Addendum (“DPA”), as then in effect and made available by Gleent, is incorporated into and forms part of this Agreement for that processing.

The DPA governs the processing of personal data by Gleent on Customer's behalf, including applicable instructions, confidentiality, security, subprocessor, assistance, return or deletion, audit, and cross-border processing obligations. If there is a conflict between this Agreement and the DPA regarding the processing of personal data, the DPA controls for that subject matter.

4.4 Data Export and Return

During the subscription term, Customer may access and export Customer Data using functionality made available in the Services, subject to the applicable plan and technical limitations.

Following termination or expiration, Gleent will handle Customer Data in accordance with the DPA, applicable retention periods, documented backup procedures, applicable law, and any applicable Order.

5. Privacy and Data Protection

Each party will comply with the data protection and privacy laws applicable to its respective processing activities.

Customer is responsible for determining the lawful basis, purpose, and scope of its collection and use of personal data through SprintHR, including personal data relating to employees, applicants, contractors, and other data subjects, except where Gleent independently determines the purpose and means of a particular processing activity.

Gleent will implement reasonable and appropriate organizational, physical, and technical safeguards designed to protect Customer Data against unauthorized or unlawful processing and against accidental loss, destruction, alteration, disclosure, or access.

Gleent may use subprocessors to provide portions of the Services subject to the DPA and the then-current SprintHR Subprocessor List.

6. Artificial Intelligence Features

6.1 AI-Assisted Features

Certain SprintHR features may use artificial intelligence, machine learning, large language models, automated classification, recommendation systems, or related technologies (“AI Features”).

Use of AI Features may be subject to separate SprintHR AI Terms or an AI Addendum that supplements this Agreement.

6.2 Customer Control

Where SprintHR provides configuration controls, Customer is responsible for deciding which AI Features to enable and what categories of Customer Data those features may access.

6.3 AI Output

AI-generated content may be incomplete, inaccurate, or unsuitable for Customer's intended purpose. Customer is responsible for reviewing AI-generated results before relying on or acting upon them.

Unless expressly agreed otherwise in writing, AI-generated recommendations are intended to assist human decision-making and are not a substitute for Customer's independent review, professional judgment, or legally required decision-making processes.

Customer should not use AI-generated output as the sole basis for significant employment decisions where applicable law, Customer policy, or the nature of the decision requires human review or additional safeguards.

6.4 AI Providers

Gleent may use third-party AI infrastructure or model providers in delivering AI Features. Where those providers process Customer Data on Gleent's behalf, their use will be governed by the applicable DPA, AI Terms, and Subprocessor List.

7. Security

Gleent will maintain reasonable administrative, organizational, physical, and technical security measures appropriate to the nature of the Services and Customer Data processed.

Additional information about SprintHR's security practices may be provided through SprintHR's Security or Trust documentation.

Customer acknowledges that no system or method of electronic transmission or storage is completely secure. Each party is responsible for security matters within its reasonable control.

8. Third-Party Services and Integrations

The Services may interoperate with third-party products, applications, APIs, cloud services, identity providers, communication platforms, or other services (“Third-Party Services”).

Customer's use of a Third-Party Service is governed by Customer's agreement with the applicable third party. Gleent is not responsible for a Third-Party Service solely because SprintHR integrates with it.

Where Customer enables an integration, Customer authorizes Gleent to exchange Customer Data with the applicable Third-Party Service as necessary to perform Customer's instructions.

This Section does not limit Gleent's obligations for subprocessors engaged by Gleent to provide the Services.

9. Support, Availability, and Changes to the Services

9.1 Support

Gleent will provide support according to the support level included in Customer's Order or subscription plan.

9.2 Product Changes

Gleent may improve, modify, update, or replace features of the Services over time. Gleent will not intentionally make changes that materially reduce the core functionality of a paid Service during an active subscription term without providing reasonable notice where practicable, except where a change is required for security, legal compliance, third-party dependency changes, or prevention of abuse.

10. Fees, Billing, and Taxes

10.1 Fees

Customer will pay the fees specified in the applicable Order or subscription plan.

Unless otherwise stated in writing, fees are exclusive of applicable taxes, duties, levies, and similar governmental charges.

10.2 Invoicing and Payment

Payment terms, billing frequency, currency, due dates, and permitted payment methods will be specified in the applicable Order or invoice.

If Customer fails to pay undisputed amounts when due, Gleent may suspend affected paid Services after providing reasonable notice, subject to applicable law and the applicable Order.

10.3 Taxes

Customer is responsible for taxes legally imposed on Customer's purchase or use of the Services, excluding taxes based on Gleent's net income, unless applicable law requires otherwise.

11. Intellectual Property

11.1 Gleent Technology

Gleent and its licensors retain all rights, title, and interest in and to SprintHR, the Services, software, interfaces, designs, documentation, models, workflows, trademarks, technology, and related intellectual property, excluding Customer Data.

No rights are granted to Customer except those expressly stated in this Agreement.

11.2 Feedback

If Customer provides suggestions, ideas, or feedback regarding the Services, Customer grants Gleent permission to use that feedback without restriction or compensation, provided Gleent does not publicly identify Customer as the source without permission.

11.3 Customer Marks

Gleent will not use Customer's name, logo, or trademarks in public marketing materials without Customer's permission, except where Customer has separately agreed to such use.

12. Confidentiality

12.1 Confidential Information

“Confidential Information” means non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is marked confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure.

Customer Data is Customer's Confidential Information. Non-public SprintHR software, security information, pricing, product plans, and technical documentation may constitute Gleent's Confidential Information.

12.2 Protection and Permitted Use

Recipient will:

• use Confidential Information only to perform or exercise rights under this Agreement;
• protect it using at least reasonable care;
• disclose it only to personnel, professional advisers, contractors, and subprocessors who need access and are bound by appropriate confidentiality obligations; and
• not disclose it to third parties except as permitted by this Agreement or required by law.

12.3 Exclusions

Confidential Information does not include information that Recipient can demonstrate:

• was lawfully known without confidentiality obligation before disclosure;
• becomes public through no breach by Recipient;
• is lawfully received from a third party without confidentiality restriction; or
• is independently developed without use of the Discloser's Confidential Information.

12.4 Required Disclosure

If Recipient is legally required to disclose Confidential Information, Recipient may do so, but where legally permitted will provide reasonable advance notice to Discloser and reasonable assistance in seeking protective treatment.

13. Compliance with Laws

Each party will comply with laws applicable to its performance under this Agreement.

Customer is responsible for its employment practices, payroll decisions, HR policies, benefits, tax treatment, employee relations, recruiting decisions, and other business decisions made using information or functionality available through SprintHR.

SprintHR provides technology and administrative tools and does not replace Customer's legal, accounting, tax, employment, or professional advisers.

14. Suspension

Gleent may suspend Customer's or an Authorized User's access to some or all of the Services where reasonably necessary to:

• prevent or address a security threat or unauthorized access;
• prevent material harm to the Services, Gleent, Customer, another customer, or a third party;
• address material violation of this Agreement or the Acceptable Use Policy;
• comply with law or a binding governmental order; or
• address overdue undisputed fees after reasonable notice.

Where practicable and legally permitted, Gleent will provide notice and limit the suspension to the scope and duration reasonably necessary to address the issue.

15. Term and Termination

15.1 Term

This Agreement begins when an authorized representative of Customer accepts it through SprintHR's authorized acceptance flow, electronically signs or accepts an Order that incorporates this Agreement, or otherwise expressly agrees to be bound by it. It remains effective while Customer has an active Order or otherwise continues to use Services governed by this Agreement.

15.2 Termination for Cause

Either party may terminate this Agreement or an affected Order if the other party materially breaches the Agreement and fails to cure that breach within thirty (30) days after receiving written notice describing the breach, unless the breach cannot reasonably be cured.

Either party may terminate immediately if the other party becomes subject to insolvency, liquidation, dissolution, or similar proceedings, subject to applicable law.

15.3 Effect of Termination

Upon termination or expiration:

• Customer's right to use the terminated Services ends;
• outstanding fees accrued before termination remain payable;
• each party will return or handle Confidential Information as required by this Agreement; and
• Customer Data will be handled in accordance with Section 4.4 and the applicable DPA.

Sections that by their nature should survive termination will survive, including provisions concerning accrued payment obligations, intellectual property, confidentiality, disclaimers, liability, indemnification, dispute provisions, and interpretation.

16. Warranties and Disclaimers

16.1 Mutual Authority

Each party represents that it has the legal authority to enter into this Agreement.

16.2 Service Warranty

Gleent warrants that it will provide the Services in a professional manner substantially consistent with applicable SprintHR documentation and the applicable Order.

16.3 Disclaimer

Except for warranties expressly stated in this Agreement and to the maximum extent permitted by law, the Services are provided “as is” and “as available.” Gleent disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent such disclaimers are permitted by applicable law.

Gleent does not warrant that the Services will be uninterrupted or error-free, or that all defects will be corrected immediately.

Nothing in this Agreement excludes warranties, rights, or remedies that cannot lawfully be excluded or limited.

17. Indemnification

17.1 By Customer

Customer will defend and indemnify Gleent against third-party claims arising from:

• Customer's unlawful use of the Services;
• Customer Data that infringes or violates a third party's rights; or
• Customer's material breach of Sections 3.3 or 13,

in each case to the extent caused by Customer and subject to applicable law.

17.2 By Gleent

Gleent will defend and indemnify Customer against a third-party claim alleging that Customer's authorized use of SprintHR infringes that third party's intellectual property rights, except to the extent the claim arises from Customer Data, Customer modifications, use contrary to documentation, or combination with items not supplied or authorized by Gleent where the claim would not otherwise have arisen.

If such a claim occurs or is reasonably likely, Gleent may, at its option, modify or replace the affected Service, obtain the right for Customer to continue using it, or terminate the affected Service and refund prepaid fees for the unused portion of the terminated subscription term.

17.3 Process

The indemnified party must provide prompt notice of the claim, reasonable cooperation, and control of the defense and settlement to the indemnifying party, provided that no settlement may impose an admission of wrongdoing or non-monetary obligation on the indemnified party without its consent.

18. Limitation of Liability

To the maximum extent permitted by applicable law:

• neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenues, goodwill, or business opportunities, arising out of or relating to this Agreement, even if advised of the possibility of such damages; and
• except for liabilities expressly excluded from this cap under this Agreement, an applicable DPA, or an applicable Order, each party's aggregate liability arising out of or relating to this Agreement will not exceed the fees paid or payable by Customer to Gleent for the affected Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this Agreement excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law, including liability that cannot lawfully be waived or limited. The limitations in this Section do not apply to fraud, fraudulent conduct, willful misconduct or bad faith to the extent applicable law does not permit such liability to be excluded or limited.

An applicable DPA, Order, or enterprise agreement may establish a different or additional allocation of liability for data protection, confidentiality, indemnification, intellectual property, or other specifically negotiated obligations. Where such document expressly provides a different liability treatment for a particular matter, that treatment will control for that matter.

19. Changes to this Agreement

Gleent may update this Agreement from time to time to reflect changes to the Services, law, security requirements, business practices, or related policies.

For changes that materially affect Customer's rights or obligations, Gleent will provide reasonable notice before the changes take effect, unless an earlier change is required by law or to address an urgent security or abuse risk.

If Gleent determines that a material update requires Customer's renewed acceptance, SprintHR may require an authorized Customer representative to accept the updated Agreement before continued use of affected Services.

Gleent will maintain the effective date or version of the current Agreement and should retain prior versions for reference.

20. Notices

Legal notices to Gleent must be sent to:

Gleent, Inc.
Unit 18 2nd Flr. Sundrel Business Bldg. Brgy. Sala, Cabuyao, Laguna
Email: [email protected]

Notices to Customer may be sent to the administrative or billing email associated with Customer's SprintHR account or through a notice displayed within the Services.

Electronic notices are deemed received in accordance with applicable law and the delivery method used.

21. Governing Law and Disputes

This Agreement is governed by the laws of the Republic of the Philippines, without regard to conflict-of-laws principles.

Before commencing formal proceedings, the parties will attempt in good faith to resolve disputes arising from this Agreement through discussions between authorized representatives.

Subject to any mandatory dispute-resolution requirements and applicable rules on jurisdiction and venue, disputes arising out of or relating to this Agreement may be brought before the courts of competent jurisdiction in the Philippines. An applicable Order or mutually signed enterprise agreement may specify a particular permissible venue or an agreed dispute-resolution procedure.

22. General Terms

22.1 Assignment

Neither party may assign this Agreement without the other party's prior written consent, except that either party may assign it in connection with a merger, corporate reorganization, acquisition, or sale of substantially all assets relating to this Agreement, provided the assignee assumes the assigning party's obligations.

22.2 Subcontractors

Gleent may use affiliates, contractors, and service providers to perform obligations under this Agreement. Gleent remains responsible for their performance to the extent required by this Agreement and applicable law.

Processing of personal data by subprocessors will additionally be governed by the DPA.

22.3 Force Majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, widespread network or utility failures, war, terrorism, civil unrest, governmental action, labor disruptions, or failures of third-party infrastructure that could not reasonably have been prevented, except that this Section does not excuse Customer's obligation to pay amounts already due.

22.4 No Waiver

Failure to enforce a provision of this Agreement is not a waiver of that provision or any other provision.

22.5 Severability

If a provision of this Agreement is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in effect.

22.6 Independent Contractors

The parties are independent contractors. This Agreement does not create a partnership, joint venture, franchise, fiduciary, employment, or agency relationship between the parties.

22.7 Entire Agreement

This Agreement, together with applicable Orders and incorporated supplemental terms, constitutes the entire agreement between Customer and Gleent regarding the Services covered by it and supersedes prior or contemporaneous agreements on the same subject matter, unless a separate written agreement expressly states otherwise.

22.8 Order of Precedence

Unless expressly stated otherwise, if there is a conflict among documents governing the Services, the following order applies:

1. a mutually signed Order or enterprise agreement, for its expressly negotiated terms;
2. the Data Processing Addendum, for matters concerning processing of personal data;
3. the SprintHR AI Terms, for matters specifically concerning AI Features;
4. this Customer Agreement; and
5. other incorporated policies, including the Acceptable Use Policy.

22.9 Electronic Acceptance

Customer agrees that electronic acceptance, including clicking an acceptance button, checking an acceptance box, electronically signing or accepting an Order, or otherwise expressly indicating agreement through SprintHR's authorized contracting flow, constitutes acceptance of this Agreement to the extent permitted by applicable law.

Gleent may maintain records reasonably necessary to evidence acceptance, including the identity of the accepting representative, Customer organization, applicable agreement and supplemental-document versions, date and time of acceptance, and associated account or audit information. Customer is responsible for ensuring that the person accepting this Agreement on its behalf has authority to bind Customer.

23. Supplemental Terms and Policies

The following documents are published separately and supplement, support, or describe the Services as applicable:

• SprintHR Data Processing Addendum — incorporated into this Agreement where Gleent processes personal data on Customer's behalf as described in Section 4.3;
• SprintHR AI Terms / AI Addendum — applies where Customer uses AI Features when those terms are made applicable to the relevant feature or Order;
• SprintHR Acceptable Use Policy — applies where incorporated into Customer's Order, subscription, or authorized acceptance flow;
• SprintHR Subprocessor List — identifies relevant subprocessors used in providing the Services and supports the DPA;
• SprintHR Privacy Policy — describes Gleent's processing activities where Gleent acts as a personal information controller or otherwise provides privacy notices; and
• SprintHR Security / Trust Documentation — provides information about SprintHR's security practices and controls.

The Privacy Policy, Subprocessor List, and Security / Trust Documentation do not by themselves expand contractual service commitments unless expressly incorporated into this Agreement, the DPA, an Order, or another binding agreement.

Acceptance

By electronically accepting this Agreement through SprintHR's authorized acceptance flow, electronically signing or accepting an Order that references this Agreement, or otherwise expressly agreeing to it, Customer acknowledges that it has read, understood, and agrees to be bound by this Agreement and any supplemental terms incorporated as applicable to the Services Customer purchases or enables.

Gleent, Inc.
Owner and operator of SprintHR